SHIPPING & RETURNS
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.)
2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)
97.66% of the above product type orders are shipped within 5 business days. More than 50% of these product type orders are shipped within 3 business days or fewer.
Due to Covid-19, fulfillment and shipping times may be delayed.
Fulfillment time doesn't include shipping. When your order is shipped you will be notified by email. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time using the tracking number provided in the confirmation of shipping email.
The fulfillment averages are calculated based on our fulfillment data for each product within 30 days.
Our fulfillment averages don't account for the time an order might be put on hold.
Fulfilling large orders may take longer than the 3-5 day average.
1 -3 weeks but may vary due to covid-19, supply side delays, shipping company issues, natural disasters, and lockdowns in other countries & the USA.
Shipping & fulfillment of products is handled by a third party, except for featured physical books.
No refunds on digital book sales or featured physical books ordered from the Your Fantasy Portal website.
Return policies for Amazon Associate linked books and products are subject to Amazon's policies and are handled by Amazon.
All sales are final on digital products. All sales are final on featured physical books unless they arrive damaged.
Please contact email@example.com before returning any products within 14 days after the product has been received.
Once you have placed an order, you are not able to edit the order details or cancel it. If you want to change some parameters, Customer addresses, etc. we are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted to firstname.lastname@example.org no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Shipping costs are non-refundable. Your Fantasy Portal does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. Claims deemed an error on our part are covered at our expense.
The risk of loss of, damage to, and title for products pass to you upon our delivery to the carrier. Your responsibility shall be to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case Your Fantasy Portal or Diamond Cove Publishing, LLC will not make any refunds and will not resend the product. For customers in the European Economic Area or the United Kingdom, the risk of loss of, damage to, and title for products will pass to you when you or a third party indicated by you has acquired the physical possession of the products.
We do not accept any Product exchanges.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Your Fantasy Portal and Diamond Cove Publishing, LLC do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
For Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil must contact email@example.com and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible. Returns for products, face masks, as well as size exchanges are offered at your expense. You would need to place a new order at your expense for a face mask or a product in another size.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful (the fulfillment center), Your Fantasy Portal, & Diamond Cove Publishing, LLC reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.